Betspalace casino

navigate_next1. What are the Wagering Requirements?

The Wagering Requirement is an amount of Bonus Money you have to bet to release your bonus and convert it to Real Money. For example: - You claim 100 bonus with x20 wagering requirement. That means, that you have 100 in Bonus Money and you have to place bets on 2000 of Bonus Money total in order to keep the bonus.

- You claim 500 bonus with x10 wagering requirement. That means, that you have 500 in Bonus Money and you have to place bets on 5000 of Bonus Money total in order to keep the bonus.

navigate_next2. What is the Maximum Conversion Amount?

The maximum conversion amount is the maximum amount of Real Money you can get by completing the wagering requirements of your bonus. Converted Bonus Money can be used to play on but you may not withdraw over the Maximum Conversion Rate.

navigate_next3. How can I claim sign-up free spins?

Free sign-up bonuses are only available to customers from specific countries, you can check them on the Bonus Terms page.
To claim a sign-up bonus, you need to enter a bonus code during the registration process and free spins will be added automatically.

navigate_next4. What do I do if I forgot to enter a bonus code during the registration?

>You can enter a bonus code in your profile under the “My Bonuses” section. Please note, that sign-up bonus can be claimed on the same day you made a registration.

navigate_next5. Why didn’t I receive a sign-up bonus?

This can happen for a number of reasons, for example, the most common of which is your country is not eligible to claim a sign-up bonus. Additionally, if you forgot to enter a bonus code during the registration or entered a wrong or expired code.
Also, please note that each player can have only one sign-up bonus. If you claimed and used a sign-up bonus before, you cannot claim another one.

navigate_next6. Why cannot I see my winnings from sign-up free spins in bonus games?

Winnings from the free spins are added to your bonus balance only when all free rounds are completed. Bonus money made during bonus free spins can be wagered in any game with a bonus sign on it.

navigate_next7. How can I claim an exclusive bonus offer I received on email?

To get the offer you received via e-mail, please follow these steps:
- Activate the bonus by clicking the link in the e-mail you received;

- A new page with the description of the offer will be opened;

- Please make sure that you don't have any active bonus on your account;

- Proceed to deposit page, enter deposit amount and select bonus offer in section;

- Choose payment option and make a deposit.

After completing these steps, the bonus will be added to your account instantly.

navigate_next8. What games can I play if I have a bonus balance?

In order to see your bonus, please open any game with the BONUS sign under the ‘Casino’ section. On mobile device please open any game with the BONUS sign on it.

navigate_next9. Where can I check my active free spins?

Please click on the "My Bonuses" section (Gift Box sign) and you will see available free spins. You may open the game just by clicking on the game name.

navigate_next10. What is the maximum bet allowed playing with bonus balance?

Until the play-through requirements of the bonus funds have been met, the maximum bet that can be placed is 5 EUR/USD/CAD/NZD/AUD, 25 PEN/BRL, 100 MXN, 200 UYU, 500 INR/ARS, 5000 CLP, 20000 COP (unless otherwise specified). This includes double-up wagers after the game round has been completed, for example, wagering winnings from X game round on red/black, and also in-game bonus features that can be purchased. Games may block Your attempt to make a higher bet in them.

navigate_next11. Why I don't see a bonus after I made a deposit?

In the rare event that the deposit bonus is not automatically granted after making a qualifying deposit, please contact us before any bets are made, and our support team will manually grant you the bonus.
Please note that our systems will not allow us to grant you the bonus if you place bets with your qualifying deposit before the bonus is manually granted.

navigate_next12. Where can I check remaining wagering requirement for my active bonus?

You can follow your wagering requirements status by clicking on active bonus on the "My Bonuses" section (Gift Box sign).

navigate_next13. Can I restore cancelled bonus?

Unfortunately, canceled or expired bonuses cannot be manually restored.

navigate_next14. Can I use multiple bonuses at the same time?

Only one bonus can be activated at any given time (you can only wager towards one bonus at a time). You can claim additional no deposit offer and it will be added to the list of your pending bonuses, however it can be activated only when the active bonus wagering is completed. Please note that multiple deposit bonuses cannot be taken simultaneously.