Bruno casino trustpilot

Don’t trust this site! Bad service

I have been waiting for an answer to my email for 2 months. €100 was debited while my account was closed. very bad service. I don't trust this site anymore!
I don't recommend this site to everyone!

Date of experience: 25 May 2024

Hello!
Thank you for your feedback, Collin.
Your request is being processed and your refund will definitely be paid, please don’t worry. At the moment, the documents provided are being verified. When there is any update, we will contact you by mail.
We hope for your understanding.
Best regards,
BrunoCasino Team.

Great variety of games

Great variety of games. Never had any problems during a game. Great moderators who are always happy to assist and issues are resolved quickly. (If there are any.) also they provide good promotions and bonuses, so it’s really a great company and I would recommend it to everyone!

Date of experience: 18 May 2024

Hi there!
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! Your support is very important to us and we look forward to seeing you again on our site.
Best regards,
BrunoCasino Team.

Ive been waiting for my withdrawal more…

Ive been waiting for my withdrawal more than 4 days now as it is still pending. Note that ive previously had successful cashouts but now they tell me to wait for it to get checked. All my previous withdrawals took less than 24 h. I will change the rating as soon as they process the withdrawal, because its this waiting that is very annoying when my account was verified!

Update: 5 days and still nothing
Update: 6 days and still nothing
Update: withdrawal has been received, so im changing to 4 stars

Date of experience: 05 May 2024

Hello Ger,

Thank you for contacting us and we are happy to resolve any issues as best we can.

We are committed to improving our services and providing an excellent user experience at our casino.
Please contact us at [email protected]. To help us locate your account quickly, please make sure to send us your registered email address, along with the email title 'Trustpilot' and a screenshot of your review.

Yours sincerely,
BrunoCasino Team

Be very careful

Be very careful, they have become some thieves, at least I lost a lot I do not recommend this casino Even if you tell them that it is not normal to put in 500 euros and not receive even a bonus in their slots, they come with the free speen solution where you have no chance of winning, so don't play.

Date of experience: 14 May 2024

Hello!
Thank you for your feedback. We are very sorry to hear that you have not been satisfied with our bonuses. We can see that you have consistently received cashback, as well as cash bonuses and free spins from us.
Moreover, we are always looking for ways to improve our bonus program and improve the overall experience for our valued players like you.
Best regards,
BrunoCasino Team.

Brunocasino is one of the worst…

Brunocasino is one of the worst experiences Ive ever had!! They fully limited my account after just 4 bets! now I have been trying to withdraw now for 5 days and they always seem to come up with new excuses! They first declined my withdraw to re-verify my account claiming my drivers license was expired which it was not. Then I tried to withdrawal with bitcoin and their website is broken and wont accept bitcoin withdrawals, and they make you go through different browsers claiming its on my end delaying the process by a few day. Now I have submitted all the required screenshots to verify my Ewallet so I can withdrawal via mifinity but they are taking their time approving my documents stalling out the payout process furthermore!! I would stay far away from this scam casino they will tell you nothing but lies and never pay you they are dishonest!! The management team running this casino are thieves!!


*****Update*****
Took over 10 days of nothing but excuses at every turn to finally get paid. I would not trust this casino!!

Date of experience: 01 May 2024

Hello,

Thank you for contacting us and we are happy to resolve any issues as best we can.

We are committed to improving our services and providing an excellent user experience at our casino.
Please contact us at [email protected]. To help us locate your account quickly, please make sure to send us your registered email address, along with the email title 'Trustpilot & Trustpilot username' and a screenshot of your review.

Sincerely,
BrunoCasino Team

Na een keer iets gewonnen te hebben

Edit:

Best casino online.
Nothing more to say.
Good winnings fast payout.
Lots off games.
And trustable

Date of experience: 21 May 2024

Hi there,
We are sorry that our site did not meet your expectations. The satisfaction of our customers is very important to us and in order to examine your case in more detail please contact us via e-mail [email protected] and put “Trustpilot” in the subject, we will be glad to help you.
Best regards,
BrunoCasino Team.

Its a good casino with muiltiple…

Its a good casino with muiltiple options to have play strategic on different ways, with missions and earnings. so it wont be boring.

Date of experience: 08 May 2024

Hello Omer,

Thank you for contacting us and for your positive feedback. We are happy to hear that you had a good experience with us and we are committed to providing high standards of quality and customer service.

We will continue to strive to offer you the best entertainment experience possible and your feedback is extremely important!

Sincerely,
BrunoCasino Team

Hello Bruno casino!,

Hello Bruno casino!,

I have a question, on my deposits is standing a lot of pendings and is taking a very long time can someone please look at it!! :(

Date of experience: 23 March 2024

Hello Joey,

Thank you for contacting us and we are happy to resolve any issues as best we can.

We are committed to improving our services and providing an excellent user experience at our casino.
Please contact us at [email protected]. To help us locate your account quickly, please make sure to send us your registered email address, along with the email title 'Trustpilot & Trustpilot username' and a screenshot of your review.

Sincerely,
BrunoCasino Team

I recieven a e-mail that i won 450 euro…

I recieven a e-mail that i won 450 euro and clicked the link it was a scam and direct called it to Ur staff I hope noone get problems Whit this in the future and afcourse great help from Ur staff

Date of experience: 27 April 2024

Hi, Frans!
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! Your support is very important to us and we look forward to seeing you again on our site.
Best regards,
BrunoCasino Team.

I was waiting for my documents to be…

I was waiting for my documents to be verified and it took a while, then I decided to go into the live chat and they helped me so much and reassured me. In the end it all turned out well and I am grateful to them for the way things turned out

Date of experience: 19 April 2024

Hi there!
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! Your support is very important to us and we look forward to seeing you again on our site.
Best regards,
BrunoCasino Team.

Bruno casino is the best

Bruno casino is the best, easy to withdraw winnings nice slotmachines good support and you can actually win jackpot or money

Date of experience: 30 April 2024

Hi, Sven!
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! Your support is very important to us and we look forward to seeing you again on our site.
Best regards,
BrunoCasino Team.

This casino is an absolute scam...you…

This casino is an absolute scam...you will will but you will never get your winnings..as soon as you try to take it out bruno casino employees disable your account and pocket your winnings themselves...if you don't believe me deposit a 100€ and then try and take it out of your account...if you see a 5 star review for bruno casino just look at the date from which it was updated...their own people are placing 5 star reviews so please beware...they are thieves 100%...

Date of experience: 04 April 2024

Hi, Paul!
We are sorry that our site did not meet your expectations.
As we see from the system, you have not made any withdrawal, so all the funds were played fairly. But if you have any difficulty, you can always contact us via email [email protected] or via live chat.
Best regards,
BrunoCasino team.

My opinion about Brunocasino

I am playing at Bruno about a year i guess, i can only say that i have experienced bad days but also great days, when it comes to winnings. Besides that, Brunocasino's support is great, very friendly and i have had some really good conversations about things that had nothing to do with the usual issues or questions, in other words, you are not just a number to those who are trying to support you. Withdrawls are very fast and that is also the main reason i prefer Brunocasino. For those who have bad expierences, although i can not believe that, you will not get fooled here. 👍🏼

Date of experience: 07 March 2024

Hi, Sven!
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! Your support is very important to us and we look forward to seeing you again on our site.
Best regards,
BrunoCasino Team.

Great Casino!

The overall layout is pretty nice, tons of bonuses you get. Also a high win rate. Overal perfect to play on, first withdrawal ive made went very good. Around 24 hours, maybe even a little less i received the money. The second withdrawal is also accepted, and says it has been ''processed''. I have recieved the money!!

Overal:
-Lots of slots
-Epic layout
-High win rates
-Tons of bonuses
-Friendly
-Quick Withdrawals

Date of experience: 30 March 2024

Hi there!
Thanks so much for taking the time to leave us a 4-star rating – it’s much appreciated! Your support is very important to us and we look forward to seeing you again on our site.
Best regards,
BrunoCasino Team.

BrunoCasino top!

BrunoCasino is really top of the top casinos.
Fast withdrawal, long list of games, clear bonus terms. Additionaly the bonus system works perfect. I surely can reccomand this casino to everyone.

Date of experience: 07 March 2024

Hi there!
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! Your support is very important to us and we look forward to seeing you again on our site.
Best regards,
BrunoCasino Team.

I love this casino because you have…

I love this casino because you have much options to do you have wheel spins and missions and many tournaments, the Support is also really good. I was helped by support Tamara and she was very kind to me!

Date of experience: 04 April 2024

Hi there, Mark!
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! Your support is very important to us and we look forward to seeing you again on our site.
Best regards,
BrunoCasino Team.

Calm down

Calm down, do not deposit money on this site or play on this site, it is a fraudulent site, they defrauded me, I request Trustpilot, I even want to remove it from here.

Date of experience: 08 April 2024

Hello!
We are sorry that our site did not meet your expectations. The satisfaction of our customers is very important to us. However we see that our specialists have already provided you with an answer regarding your request. If you have any other question, you can contact us via email [email protected], we will be glad to help you.
Best regards,
BrunoCasino Team.

Always getting the help i need

Date of experience: 21 May 2024

Hi there!
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! Your support is very important to us and we look forward to seeing you again on our site.
Best regards,
BrunoCasino Team.

Very great casino

Very great casino! I played here since last year, and I haven't had any issues. They have a fast verification process, and even faster withdrawals. Only takes 3 hours!

Date of experience: 09 April 2024

Hi, Clarissa!
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! Your support is very important to us and we look forward to seeing you again on our site.
Best regards,
BrunoCasino Team.

I realy like the the games i deposit…

I realy like the the games i deposit alot butt keep forgeting before you play get your free spins

Date of experience: 10 April 2024

Hi there!
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! Your support is very important to us and we look forward to seeing you again on our site.
Best regards,
BrunoCasino Team.