Casino career opportunities

Gaming ManagerOverall responsibility and accountability for the entire gaming operation (including slots, technical and tables) of the business unit, with specific regard to:

• achieving profitability
• maintaining standards of operation
• maximising customer satisfaction
• product enhancement and development
• ensuring all operational efforts achieve the organisational strategies and objectives

Gaming Technical ManagerOverall responsibility and accountability for the gaming technical operation. Includes planning, managing and coordinating the strategic delivery of gaming technical operations, with a focus on customer relationship management.Gaming Shift ManagerManages the day-to-day delivery of the gaming technical operations team with the objective of ensuring gaming product availability and performance to Sun International standards and guest expectations.Gaming TechnicianOn a shift basis to investigate, audit and identify gaming product deviations and carry out advanced repairs and product configuration for all gaming-related equipment to required standards.Surveillance & Security ManagerThe surveillance & security manager manages and implements the surveillance and compliance function, as well as the security operations for the business unit (including the management of the in-house security company) in line with legislated requirements management.Surveillance Shift ManagerManages the day-to-day delivery of the surveillance operations team with the objective of ensuring gaming and procedural compliance and protection of company assets, staff and guests.Surveillance Monitoring OfficerMonitors the operation to ensure gaming and procedural compliance and protection of company assets, staff and guests.Gaming Floor ManagerManages the day-to-day delivery of the gaming operations team with the objective of:

• maintaining standards of operation
• maximising customer satisfaction
• ensuring all operational efforts achieve the organisational strategies and objectives
• maximising operational efficiencies
• managing spend

Slots SupervisorSupervises and monitors slots machine operation thereby ensuring that internal (SOP and ICS) and external (legislative) standards and procedures are maintained.Slots Guest Services AttendantProvides exceptional gaming service to our customers on the slots floor in accordance with company standards and ICS.InspectorSupervises and monitors table games, thereby ensuring that internal (ICS and SOPs) and external (legislative) standards and procedures are maintained.DealerThe tables dealer facilitates the playing of the table games, and provides exceptional gaming service on the casino floor in accordance with company standards and ICS.Cashier ManagerThe cashiering manager has the overall responsibility and accountability for the entire cashiering operation for the business unit, with specific regard to:

• maintaining standards of operation
• maximising customer satisfaction
• product enhancement and development
• ensuring all operational efforts achieve the organisational strategies and objectives
• financial management and resourcing
• security of facilities and revenue

Cashier SupervisorThe cashiering supervisor supervises staff in the Cash Desk areas, thereby ensuring operational excellence, procedural compliance and guest service standards.CashierThe cashier's main responsibility is to attend to guests’ transactional cash exchange requirements for gaming play purposes.VIP services managerThe VIP services manager is responsible for executing designated strategies to:

• grow VIP gaming revenue
• lead the VIP services team to effectively manage the on-property VIP customer experience
• acquire, recognise, reward and incentivise VIP gaming customers
• track individual team members’ performance against set key performance indicators

VIP hostThe VIP host is responsible for implementing the end-to-end local VIP customer programme by:

• building and maintaining relations with VIP customers
• being a single point of service and contact according to Sun International VIP customer standards
• achieving set targets for acquisition, growth and retention of VIP casino customers

VIP ambassadorThe VIP ambassador is responsible for coordinating the day-to-day customer relations requirements in the Privé gaming areas to ensure a VIP customer experience.