Casino of dreams login

I have been using this site for a long…

I have been using this site for a long time. Good wins. Easy payout. And the customer service guy I used today Paul was amazing.
Thank you

Date of experience: 22 May 2024

Hi Jade,

What a wonderful review!

We are so glad you enjoyed your experience with us. Please feel free to contact our team again anytime via our 24/7 live chat.

Kind regards,
Casino of Dreams

Loyal member let down

I've been a member of this site for a few years and never had a problem, they are good payers when it comes to small amounts but recently I've won a larger amount and they asked for me to verify my account which i did via everything they've asked and was told 48 hours to check but it's gone past that. I've been in contact with them to ask why they still haven't paid and get what feels like delaying tactics. If they do get round to paying i will give you an update. Update, after a few emails back and forth they have finally verified and paid. For this i will up it to 4 stars

Date of experience: 22 January 2024

Hi Chris,

Thank you as always for your feedback, we do use the feedback gathered here to drive change internally. I'm sorry to hear that you experienced a delay in receiving your withdrawal.

In limited circumstances, withdrawals may be delayed, but only in instances where regulatory checks are required to verify a customer’s details.

If you should have any queries, our Support Team is available 24/7 to assist you via live chat and email.

Kind regards,
Casino of Dreams

Rachael was an absolute star and sorted…

Rachael was an absolute star and sorted out my issue - she went out of her way to get things sorted and was all the more generous as it was my own fault the issue arose in the first place. I would definitely recommend this casino to anyone.

Many thanks - I will certainly be back!

Date of experience: 14 November 2018

Great customer service

So far so good. Peggy in live chat was amazing. Really helpful and didn't have to wait long to connect to live chat. Good selection of games. Verified electronically but sent in docs anyway as recommended by Peggy. Just made a withdraw so hopefully they stick to their withdraw time frames. Can’t fault them so far

Date of experience: 05 February 2021

Hi Steven,

Thank you so much for this kind review, I will pass on your compliments to Peggy. We are so happy to hear you are enjoying your experience with us so far, we hope the enjoyment continues for you. Thank you for the documents, our Review Team should be in touch within 48 working hours.

If you need any further assistance, we are happy to help - 24/7 - via Live Chat or email.

Kind Regards,
Casino of Dreams.

Hi I am new to this casino and have…

Hi I am new to this casino and have asked for help quite a few times on live chat. I have been helped with my problems with a lady named rose who has been excellent. She helped me quickly and very efficiently and got me through all my dilemmas and I felt like nothing was too much trouble for her fantastic!!

Date of experience: 12 February 2021

Hi Kim,

Thank you for getting in touch and leaving such a great review, I will pass on your compliments to Rose. If you need any further assistance, don't hesitate to get in touch via email or Live Chat. We're available 24/7!

Kind Regards,
Casino of Dreams.

Contacted casino of dreams today to…

Contacted casino of dreams today to validate my account my query was dealt with by Rose her service was exceptional and she couldn’t do enough to help me and will definitely keep using this company. #5star service

Date of experience: 06 September 2018

I had problems with a game and the…

I had problems with a game and the issue was not found until i contacted teresa who didnt just try 1 thing and send me on my way like other agents she was very good at trying to find the problem and with her help confirmed it was not my device but a internal problem. Great service!!!

Date of experience: 06 February 2019

the best casino I've ever played .

the best casino I've ever played .. very responsive team especially want to thank Mention Teresa. professionally working .. and together a really very good team and all the funds are paid out without any problem!! 5+ star!!!!

Date of experience: 29 March 2021

Hi Rettriger,

Thank you very much for taking the time to leave such a great review, I will pass on your compliments to Teresa. I am delighted to hear you're happy with the site and enjoy playing with us here at Casino of Dreams. If you need any further assistance, don't hesitate to get in touch with us via email or Live Chat, we're available 24/7!

Kind Regards,
Casino of Dreams.

Excellent service from Gwen today

Excellent service from Gwen today, thanks. QUICK Withdrawl times no problems whatsoever. Great games, trustworthy company who do exactly what they promise to do.

Date of experience: 19 March 2021

Hi Sarah,

Thank you so much for taking the time to leave such a kind review, I will pass on your compliments to Gwen. I'm delighted to hear you're happy with the withdrawals, congrats on your winnings! If you need any further assistance, don't hesitate to get in touch, we're available 24/7 via Live Chat or email.

Kind Regards,
Casino of Dreams.

Started off ok but.....

I just closed my account as sadly another casino that takes far to long to withdraw. Parimatch withdraw instantly,so money goes into bank within seconds.
UPDATE-Yes you replied,but its not processed so dont lie please 🤦‍♂️. All these reviews are FAKE,which is obvious,they email you asking for it to be changed. People saying "fast withdrawals" are clearly connected to the company,as was told my withdrawal was done,still not received it 🤦‍♂️🤦‍♂️

Date of experience: 08 February 2021

Hi there,

We are sorry to hear you are unhappy with our withdrawal process. We process withdrawals Monday - Friday in the late afternoon. Any withdrawals place on a Friday evening, will be processed on Monday. Once processed, the withdrawal should be with you within 2 working days. This is our standard process for every player.

Kind Regards,
Casino of Dreams.

I recently signed up to join Casino of…

I recently signed up to join Casino of Dreams. I was having an issue signing up as there was no drop-down option for Malta. I joined the Live Chat and was assisted by Vinnie who was excellent. Knowledgable and professional to his core. Thank you for all of the help!

Date of experience: 08 June 2020

Hi Thomas,

Thank you for taking the time to leave your review, we will be sure to pass your feedback along to Vinnie and our management team :)

Good Luck
Team Casino of Dreams

Fast withdrawals

I have been using them for a while now. Not always a success but that is my own doing. However the site is easy to use and enjoyable. Withdrawals are fast. Teresa from customer support is great, very helpful, friendly and professional!

Date of experience: 04 January 2021

HI Rachel,

Thank you for taking the time to leave your review, We are very happy to hear that you are enjoying your time on our site :) We will pass your feedback along to Teresa and our teams.

Good Luck
Team Casino of Dreams

Live chat folks are really nice

Live chat folks are really nice, Teresa was quite patient with my questions and helpful which is always good. Becca was no different, didn't take her long to reply and provided good support, I've contacted the support on multiple occasions due to verifying account so spoke with few agents, only Catalina seemed to be annoyed that I dare to even try reach help through the chat but it is what it is.
Game selection is rather poor, having only microgaming and pragmatic isn't ideal, bonuses are available only when you pay by card, not paypal so keep a note of this.

Date of experience: 26 April 2022

Hi Michal,

Thank you for taking the time to leave a review with us.

We will be sure to pass your compliments and gratitude to Becca and Teresa.

Keep an eye on your notifications as the Team add new games from different developers quite regularly and will let you know there.

We also offer games from other developers such as Eyecon and All41 Studios. You can look through our Slot Games by heading over to the Slots tab or by searching a particular game you are looking to play.

Should you require any assistance please contact our Team by Email or Live Chat they are available 24/7 to help.

Kind Regards,
Casino of Dreams.

Quick and easy experience,James sorted…

Quick and easy experience,James sorted problem for me at once

Date of experience: 05 April 2024

Hi Sue,

Thank you for your great review of our site!

Our team will continue to work hard to ensure that you always have the best experience possible. Please feel free to contact us anytime via our 24/7 Live Chat.

Kind regards,
Casino of Dreams

Needed to change my card details for a…

Needed to change my card details for a withdrawal and Patrick was an absolute gem and made it so easy and pleasant a really nice guy to chat and deal with

Date of experience: 29 June 2023

Hi Lynnette,

Thank you for your positive review of our site. We are glad to hear that you found Patrick very helpful.

Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!

Regards,
Casino of Dreams

Great customer service!

I contacted the Live Chat cause l had a query about a withdrawal. The agent called Gwen was really friendly and helpful. He reassured me and told me my withdrawal would be processed during the day.

Date of experience: 15 April 2019

Actually one star is too generous but…

Actually one star is too generous but it’s my only option.
I have been emailing and chatting to support for over a year now, trying to locate a missing credit balance. At first I would get acknowledgment replies advising that it would take time, but now I don’t even get that. I must have emailed at least 10 times over the past 12 months, but I’m still no closer to a resolution. I wouldn’t normally go down this route of posting negative feedback, but from other reviews on here, it would appear to be the only way to get s response

Date of experience: 10 May 2022

Hi Sue,

I am sorry to hear you have had that experience.

Our Team always endeavours to respond to queries as soon as possible and I am sorry to hear they have not been able to resolve this matter for you in a timely manner.

I have reached out to you to acquire further details to look into this matter further for you.

Kind Regards,
Casino of Dreams.

Brilliant service received from Rose

Brilliant service received from Rose on the live chat. Extremely helpful in resolving a withdrawal issue. Only reason this isn’t a 5 star review is that there was an issue in the first place. With service like this I will be sure to use the company again.

Date of experience: 18 October 2018

Vinnie assisted the removal of two…

Vinnie assisted the removal of two debit cards which had been cancelled by Santander Bank due to attempted fraud. Very prompt service.
Robert

Date of experience: 16 November 2019

Hi Robert,

Thank you for your kind words, we will be sure to pass your feedback along to Vinnie and our management team :)

Good Luck
Team Casino of Dreams

WAS HAPPY TO TAKE MY MONEY BUT NOW I…

DO NOT USE THIS SITE GUYS PLEASE READ THE OTHER REVIEWS

WAS HAPPY TO TAKE MY MONEY BUT NOW I WIN THEY WONT PAY ME AND ASK FOR ACCOUNT VERIFICATION BUT THEY SHOULD DO THIS AT THE FIRST DEPOST NOT AFTER TAKING MY MONEY.

update
NOW THEY BANNED ME FOR MY BAD REVIEW AND I TOLD THEM I GOING FOR A OPERATION SO CAN WE DEAL WITH THIS FAST AND THEY SAY THEY BANNING ME COS THEY WORRIED I GAMBLING THIS IS DISCRIMINATION AND NO PROOF I ONLY BEEN WITH THEM A WEEK.

Date of experience: 18 July 2022

Hi Sagar,

We are sorry to hear you have had a negative experience.

As we hope you can understand as with most respected providers in our industry we are sometimes required to complete regulatory checks in order to verify a customer’s details. This requires certain documents dictated by regulation and outlined in our site Terms.

We have requested further information from you to look into this matter for you.

Kind Regards,
Casino of Dreams.