Emerald casino

Emerald casino

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Reviews of Emerald Resort & Casino This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

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  • Reviewed: May 30, 2024

    Portia

    South Africa
    “Stay @ Emerald”

    The room was not clean on arrival

    Comfortable beds and facilities

    Stayed in May 2024

  • Reviewed: May 29, 2024

    Dhanapalan

    South Africa
    “Was very peaceful”

    We dined out. Staff were friendly and helpful.

    Stayed in May 2024

  • Reviewed: May 29, 2024

    Koetsie

    South Africa

    Aquadome Restaurants Ten pin bowling

    Stayed in May 2024

  • Reviewed: May 27, 2024

    Millicent

    South Africa
    “The stay was very comfortable but not the bathroom n the checking out time for the money we pay nope at least 11:00 Am”

    The emerald taxi driving around through the night

    The property was clean n neat but the shower is not well built

    Stayed in May 2024

  • Reviewed: May 23, 2024

    Nene

    South Africa

    Lodge is conviniently located near mall & NWU. Game & other activities on site.

    Stayed in May 2024

  • Reviewed: May 20, 2024

    Thandiwe

    South Africa

    Shuttle was my problem we wait more then an hour

    Very clean

    Stayed in May 2024

  • Reviewed: May 20, 2024

    Ryan

    South Africa

    very clean and neat. lovely quiet area with various buck to view from my verandah

    Stayed in May 2024

  • Reviewed: May 18, 2024

    Rajesh

    South Africa

    Casino need more slots

    Everything in one place

    Stayed in March 2024

  • Reviewed: May 13, 2024

    Machline

    South Africa

    The shale where clean and comfortable

    Stayed in May 2024

  • Reviewed: May 13, 2024

    Tebello

    South Africa
    “My stay was absolutely great, the only issue was the chalet that did not look clean at all and was not worth the price I”

    The chalet was eye pleasing, it was not looking clean and the furniture was very old and dull. However I did witness that the most chalets are renovated

    The tranquility, it was nicely quiet.

    Stayed in May 2024

  • Reviewed: May 12, 2024

    Eunice

    South Africa

    noise renovations

    Stayed in April 2024

  • Reviewed: May 11, 2024

    Cavash

    South Africa

    We booked at the lodges, Someone was having a huge party with like a 40 guests,opposite us that went into the early hours of the morning. As we had a early start the next day,this was disturbing for us

    ,Location, facilities were excellent

    Stayed in April 2024

  • Reviewed: May 10, 2024

    Sopitshi

    South Africa
    “It is a great place to be.”

    Nothing

    The shuttle drivers were excellent; they are people persons. Big up to them

    Stayed in March 2024

  • Reviewed: May 10, 2024

    Jerry

    South Africa
    “Wonderful 👍”

    Helper with luggages upon check in to the Chalets

    No breakfast as was in self catering Chalets

    Stayed in April 2024

  • Reviewed: May 7, 2024

    Khanyisa

    South Africa
    “Our stay was good as the following day we were moved from chalet to the hotel with no extra costs.”

    We booked as couples but our bedroom was 2 single beds though it was requested. We didn’t sleep well 1st night as we did try to move beds together but through out the night it was separating 😢. Interlock door was not locking.

    Breakfast was good

    Stayed in May 2024

  • Reviewed: May 7, 2024

    Chris

    South Africa
    “Had a wonderful time and Great fishing.”

    There was no Notice of the construction works and the Shop not being available.We struggled to get small things like Coffee, Milk, and Sugar as the resort is not Refilling anymoreThe new Zinc roof k roofing on the upgraded chalets has taken away the tranquil and breathtaking view of the chalets, I would hate to be there in a rainy season.No tables and braai stands by the river like before (5-6 years ago)

    Comfy bed, Animals roaming around freely, Huge fish in the river...

    Stayed in May 2024

  • Reviewed: May 5, 2024

    Nancy

    South Africa

    The place was clean and looks like it was just renovated, so that's a plus. However, it was missing some standard things like shelves in the bathroom, coffee table and the couch in the one unit was to big so the interconnecting door did not open properly

    Stayed in May 2024

  • Reviewed: May 5, 2024

    Yagandhren

    South Africa

    Problem with flies.

    N/A. Except for the issue with flies, everything else was perfect.

    Stayed in May 2024

  • Reviewed: May 4, 2024

    Mbalenhle

    South Africa
    “The property is nice I liked the environment, but the staff needs to treat people with respect.”

    Shuttle service was very poor, I waited for 40 minutes with the kids outside the cold. We went for breakfast in the morning, no one welcomed us,to even tell us that we should serve ourselves. Was travelling with the they can’t even assist to make coffee. They are shouting at them to sit down, and they are not serving or assisting. I guess we were supposed to sit down and watch people eat.

    The property was very clean and comfortable we definitely coming back

    Stayed in April 2024

  • Reviewed: May 4, 2024

    Nomfundo

    South Africa
    “Good stay and happy”

    Surroundings, safety and general outlook

    Stayed in May 2024

  • Reviewed: April 30, 2024

    Werner

    South Africa
    “Stay at Emerald Casino”

    Had to change rooms, save was not operstional, tv channels were not operational. In 2nd room we did nit have pillows to sleep on but housekeeping brought pillows.

    Friendly staff, clean and plenty to do.

    Stayed in April 2024

  • Reviewed: April 29, 2024

    Croc

    South Africa
    “It was amazing”

    The headboard needs upgrading as it's old and tattered

    It was well kept and lovely, the headboard was old and the sponge was visible for a 4 star hotel these are upgrades they should be paying attention to. Otherwise enjoyed the breakfast and the atmosphere was beautiful! I enjoyed the game drive that was a bonus as we didn't have any planned activites!

    Stayed in April 2024

  • Reviewed: April 29, 2024

    Esethu

    South Africa
    “I enjoyed my stay here.”

    The chalet was far from reception area.

    The place looked very clean and cozy. However we got one of the rooms that are not renovated yet. So Id recommend you ask for the renovated rooms when booking, that's if you like modern finishes.

    Stayed in April 2024

  • Reviewed: April 29, 2024

    Teboho

    South Africa

    Since some of the chalets have been renovated it's a good thing but the smell of the paint it's still there. Residence visitors use to get free pass in the resort entertainment (aqudome and animal park) now they have to pay half price for that it would be nice to be told prior or include it on the booking fee.

    Very friendly staff

    Stayed in April 2024

Источник: https://www.booking.com/reviews/za/hotel/emerald-resort-amp-casino.html